Privacy Policy

Privacy Policy

Last Updated: 06 October 2025

Welcome to SWAN (“we”, “our”, “us”). At https://swanclothes.store, we value your trust and are committed to protecting your privacy. This Privacy Policy describes how we collect, use, and safeguard your personal information when you visit or make a purchase from our website.

1. Information We Collect

We collect the following types of information when you use our website or place an order:

• Personal Information: Name, email address, contact number, and shipping address.
• Payment Information: All payments are processed securely through third-party payment gateways. We do not store any card or banking details on our servers.
• Order Information: Product details, pricing, and order history.

2. How We Use Your Information

• Process and fulfill your orders efficiently.
• Send order confirmations, shipping updates, and customer support responses.
• Improve our website, products, and services.
• Comply with legal obligations and prevent fraudulent transactions.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information only with:

• Courier & Logistics Partners – to deliver your products.
• IT & Marketing Service Providers – to support our website operations.

All partners are bound by confidentiality and data protection obligations.

4. Cancellation, Refund, Shipping & Delivery Policy

• Cancellation/Refund Request Time: Cancellations or refund requests must be made on the same day the order is placed.
• Refund Processing Time: Refunds will be processed through the original payment method within 3–5 working days after approval.
• Shipping Time: Orders are usually shipped within 0–7 days, depending on product availability.
• Delivery Time: Orders are typically delivered within 0–7 days, depending on the customer’s location and product availability. Delivery timelines may vary due to factors such as courier delays, holidays, or unforeseen circumstances.

5. Data Security

We implement appropriate security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. Payments are processed through secure, encrypted channels.

6. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request corrections to inaccurate or incomplete data.
• Withdraw consent for marketing communications at any time.

7. Cookies

We use cookies to improve your browsing experience. You can manage or disable cookies in your browser settings. Some features of the site may not function properly if cookies are disabled.

8. Contact Us

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Updates will be posted on this page with the revised date.